How to find the name of my american girl doll
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Welcome back! If you have saved your information by registering at americangirl. Please use the email associated with your account. As an email subscriber, you can choose what news you receive—special offers, product introductions, store event notifications, and more. No, you can place an online order without creating an account. If you choose to register, we recommend you print your registration page to use for future reference and note your email and password in a secure location.
You can also delete credit card information and unused shipping addresses. You may also call Customer Service at One of our friendly associates will be happy to send you a password reset email. Yes, we are committed to providing you a secure shopping experience. For your security, we use the industry-standard Secure Sockets Layer SSL technology to prevent any private information you enter from being intercepted. For the best viewing and navigational experience, we recommend using the latest versions of Firefox , Chrome , or Safari.
You can download the most current versions for free by clicking on the browser names. We're sorry that we cannot accept orders via email. Sending personal information, especially your payment information, in an email is not safe or secure and should not be done. If you need to place an order and cannot access the American Girl website, please call our toll-free number at , 7 a. Central Time on weekdays or 9 a. Central Time on weekends. Holiday hours may vary.
You must be at least 18 years old to order. We do not accept money orders, cash, or checks for orders placed online. Yes—through our partner Affirm, you can make three monthly payments with no interest. To see if you qualify, just enter a few pieces of information for a real-time decision.
Learn more about this option. You will receive an order number onscreen after submitting your order. We suggest you print this screen for future reference.
To receive a confirmation of your order, you must include your email address in the checkout process, and check the email-confirmation box. Please be sure to provide your full email address, without spaces.
You will normally receive an initial email within five minutes of placing your order, although during busy periods, email confirmations may be delayed.
A detailed confirmation, including items ordered, shipping addresses, and order total will be sent within two hours of placing your order.
Please do not call to check your order status before two hours have passed. Our order system needs time to process the information you send us, and our operators cannot access that information before the system is ready. Please note: The last thing we want to do is ruin a surprise, so please be aware that the detailed email confirmation you receive will include a comprehensive summary of your order.
If there is a chance your gift recipient might see this email confirmation, we encourage you to take the necessary precautions to keep the secret! Our goal is to ship your order as quickly as possible, subject to availability, receipt of payment, and credit card authorization. In order for us to provide the best customer service, please include your full name and ZIP code in your email.
Actual products may not be identical to items shown. All measurements are approximate. Unless noted, dolls, outfits, and accessories are sold separately. When dolls are shipped, their hair may not be styled as shown in the catalogue or online. Any item that is not currently in stock will be shipped to you when it becomes available.
You will not be charged until your item is prepared to ship; however, a hold may be placed on the funds to cover the backordered item. You will also not be charged for any additional shipping fees. Web-only specials are offered periodically throughout the year. You may register with your email address to receive information about these promotions.
Special offers and discounts cannot be applied to previous purchases. No substitutions, please. Promotional or sale items are available while supplies last. We reserve the right to limit quantities or refuse orders.
You may purchase multiple quantities of products. We reserve the right to limit quantities or refuse orders and will notify you when that is the case. At this time, we do not offer quantity discounts in our direct-to-consumer catalogue or website.
Although we are unable to change an order once it has been submitted, many products may be returned for an exchange or a merchandise credit within two years of purchase.
A refund may also be available within two years of purchase with your original proof of purchase from American Girl. Shipping and processing fees are non-refundable.
Please visit our Returns page for details. Although we are unable to cancel an order once it has been submitted, many products may be returned for an exchange or a merchandise credit within two years of purchase. If your billing address is in a country other than the U. From elsewhere, call You can view the status of your credit card order and track the packages that have shipped using the order status feature in the footer of any page on the website.
For questions about an order already placed, email us at service americangirl. Box , Middleton, WI We welcome your comments and questions. All comments become the property of American Girl.
Purchase total must equal or exceed the minimum order requirement to qualify. Once qualified, free shipping will automatically apply in your shopping bag at checkout. Additional charges apply for rush shipping, shipping outside of the U. Rush shipping not available to Canada.
Charges for gift cards, shipping and processing, and sales tax; Doll Hair Salon; Doll Hospital; parties, dining, and food purchases; Special Events tickets; and returns, exchanges, and requests for delayed shipping are excluded, and do not count toward the qualifying dollar amount. No refunds or adjustments on previous purchases or orders in progress that have not yet shipped.
We reserve the right to limit order and item quantities. In most cases, we ship to P. To ship items to more than one address, please create a separate order for each shipping address. Yes, for international shipping rates, please call our customer service department 7 a. From within the U. Recipient is responsible for all taxes and duties. Yes, you may. For safety and legal reasons, our company name appears on our shipping labels.
Please keep this in mind when selecting your shipping destination. We would not want to unintentionally spoil a surprise! A refund of the purchase price is available with your original proof of purchase from American Girl store receipt, packing slip, or order number within two years of purchase.
A merchandise credit will be issued if the purchase cannot be verified. A refund or credit will be issued for the purchase price, current list price, or prorated price depending on the item s returned.
We reserve the right to assess the value of items returned. Items designated as "final sale" cannot be returned. American Girl retail locations within two years of purchase.
Please note that merchandise purchased from an American Girl retail store in the U. We only accept returns of products purchased directly from American Girl. Please return all other products to the original place of purchase. All returns are monitored and may be limited. For catalogue and web orders, please provide the order number or packing slip. For retail purchases, please include a copy of your receipt. Online product registration is not considered proof of purchase for returns purposes.
If the customer receiving the refund resides in a state listed in the sales tax field on the return form, the appropriate refund of taxes will be applied to the return item s. Please contact Customer Service for assistance at or intlservice americangirl.
We are available 7 a. Central Time on weekdays, 9 a. Please provide the name and address of the original purchaser. We will attempt to locate the original order information to verify proof of purchase.
The purchaser will not be notified of your return.
American Girl Doll Features
Welcome back! If you have saved your information by registering at americangirl. Please use the email associated with your account. As an email subscriber, you can choose what news you receive—special offers, product introductions, store event notifications, and more. No, you can place an online order without creating an account.
I bought an American Girl doll second hand. The tag on her body says The back of her neck is imprinted with Pleasant Company and below it 33 C3. Who is she?
Welcome back! If you have saved your information by registering at americangirl. Please use the email associated with your account. As an email subscriber, you can choose what news you receive—special offers, product introductions, store event notifications, and more. A leader on the sports field. A whiz in the classroom. A star on the stage. A gourmet in the kitchen. A champion in the saddle. Moving from play to page, girls can learn from a whole library of books that instill even more confidence and creativity.